Category: Blog
Are you looking for a JOB, or do you want a CAREER?
Did you ever go to the doctor and have them refer you to a “specialist?” They want you to have the best care possible for your healthcare, so they are telling you that someone else is going to be the expert on how to treat your condition.
They bring you in for an initial consultation, ask you to fill out a TON of forms, and ask you even more questions about your symptoms. They set clear expectations on what is required from you and discuss the game plan on how to achieve the most positive results.
Customer Service is DEAD…Or is it?
Data is he top 2 reasons customers leave:
- 68% leave because they are upset with the treatment they’ve received: Customer Service
- 14% leave because they are dissatisfied with the product or service: Performance
Data is according to the U.S. Small Business Administration and the U.S. Chamber of Commerce:
The JFC Staffing Companies announced today it has been named as one of Inavero’s 2015 Best of Staffing® for client satisfaction winners. This is the forth consecutive year that JFC was named to the elite list .
5 Ways to Bring Down Your Team
Moods don’t just spread from person to person, they affect entire networks. Recent discoveries in the field of positive psychology have shown poor moods do indeed fuel failure. When we are negative, we become less motivated, energetic, resilient, and productive at work. With that in mind, here are five ways to bring down any team:
Imagine Being Successul Only 46% of the Time
What’s Your Cost of Turnover?
Research by Leadership IQ tracked 20,000 new hires and found that 46% of them failed within 18 months.
- Imagine if a comparable failure rate happened on the manufacturing floor.
- Imagine if the invoices you sent to customers were only accurate 46% of the time.
- Imagine if the payroll checks you issued to employees were only accurate 46% of the time.
Hiring Mistakes Are Costly:
Hiring is a tough business. It takes patience, proper screening and careful analysis. It’s going to take some time to find the one who really fits the bill.
EPIC FAILURE: Today’s Management
What can management do today to make their people more valuable than they were yesterday?
To manage is so 20th century. In today’s business climate you must integrate coaching into your repertoire. Gone are the days when you could simply direct individuals on what to do. Now we must also serve as coach. In this role you are no longer telling, you are now asking.
Currently, 30% of the U.S. workforce is engaged in their work, and the ratio of engaged to actively disengaged employees is roughly 2-to-1, meaning that the vast majority of U.S. workers (70%) are not reaching their full potential…” Jim Clifton, CEO at Gallup, The State of the American Workplace Report
Mind-blowing Facts About Employees
Towers-Watson Global Workforce Study found that 52% of employees either do not trust or are unsure about their level of trust in their leaders.
The Deloitte Global Human Capital Trends study (2500+ organizations) found that the #2 issue we face (78% of business leaders rate urgent or important) is retention and engagement.
WARNING: This May Blow Your Mind
YOUR HIRING MAY BE DESTROYING YOUR BUSINESS:
The Harvard Business Review points out that as much as 80% of employee turnover is due to bad hiring decisions.
The Labor Department estimates it can cost on average one-third of a new hire’s annual salary to replace him or her and that those costs increase the higher up in the organization the turnover occurs. In some cases, it can total in the millions of dollars if that person is the CEO.
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