The Coaching Management Philosophy:
In this new edition of the Vistage podcast series, Vistage member Dave Nelsen interviews Jim Carchidi, the CEO (Chief Enthusiasm Officer) of JFC Staffing Companies, a direct hire and temporary placement company. JFC Staffing Companies was originally started by Jim’s parents, who built it from the ground up, and passed it onto Jim. In this discussion, they talk about what makes a good leader and a positive work environment during a time when there are high levels of employee dissatisfaction.
It’s safe to say that workforce trends have shifted over the past decade and especially after the last recession. Today there seems to be more of a self-oriented nature to the workforce and, along with it, job-hopping. Ryan Kahn, a career coach and founder of The Hired Group, says that “job hopping is replacing the concept of climbing the corporate ladder.”
Let’s look at the numbers. According to the Bureau of Labor Statistics, the average number of years that young employees (ages 20-34) have been with their current employer is 2.3 years.
What impact does employee engagement have on organizational performance? The contents of this paper will highlight Gallup’s State of The American Workplace Report, analyze the impact of engagement on performance, and evaluate what leaders can do to make improvements. I hypothesize that employee engagement is the single biggest driver in organizational and individual performance. Additional information will address how leadership can adopt a coaching style management philosophy to take employees from sheer compliance to unwavering commitment.
In this new edition of the Vistage podcast series, Vistage member Dave Nelsen interviews Jim Carchidi, the co-owner and executive vice president of JFC Staffing Companies, a direct hire or temporary placement company. JFC Staffing Companies was originally started by Jim’s parents, who built it from the ground up, and passed it onto Jim, who has also been a Vistage member since 2009. In this discussion, they talk about what makes a good leader and a positive work environment during a time when there are high levels of employee dissatisfaction.
Did you ever go to the doctor and have them refer you to a “specialist?” They want you to have the best care possible for your healthcare, so they are telling you that someone else is going to be the expert on how to treat your condition.
They bring you in for an initial consultation, ask you to fill out a TON of forms, and ask you even more questions about your symptoms. They set clear expectations on what is required from you and discuss the game plan on how to achieve the most positive results.
Data is he top 2 reasons customers leave:
- 68% leave because they are upset with the treatment they’ve received: Customer Service
- 14% leave because they are dissatisfied with the product or service: Performance
Data is according to the U.S. Small Business Administration and the U.S. Chamber of Commerce:
The JFC Staffing Companies announced today it has been named as one of Inavero’s 2015 Best of Staffing® for client satisfaction winners. This is the forth consecutive year that JFC was named to the elite list .
Moods don’t just spread from person to person, they affect entire networks. Recent discoveries in the field of positive psychology have shown poor moods do indeed fuel failure. When we are negative, we become less motivated, energetic, resilient, and productive at work. With that in mind, here are five ways to bring down any team:
What’s Your Cost of Turnover?
Research by Leadership IQ tracked 20,000 new hires and found that 46% of them failed within 18 months.
- Imagine if a comparable failure rate happened on the manufacturing floor.
- Imagine if the invoices you sent to customers were only accurate 46% of the time.
- Imagine if the payroll checks you issued to employees were only accurate 46% of the time.
Hiring Mistakes Are Costly:
Hiring is a tough business. It takes patience, proper screening and careful analysis. It’s going to take some time to find the one who really fits the bill.
What can management do today to make their people more valuable than they were yesterday?
To manage is so 20th century. In today’s business climate you must integrate coaching into your repertoire. Gone are the days when you could simply direct individuals on what to do. Now we must also serve as coach. In this role you are no longer telling, you are now asking.
Currently, 30% of the U.S. workforce is engaged in their work, and the ratio of engaged to actively disengaged employees is roughly 2-to-1, meaning that the vast majority of U.S. workers (70%) are not reaching their full potential…” Jim Clifton, CEO at Gallup, The State of the American Workplace Report
Towers-Watson Global Workforce Study found that 52% of employees either do not trust or are unsure about their level of trust in their leaders.
The Deloitte Global Human Capital Trends study (2500+ organizations) found that the #2 issue we face (78% of business leaders rate urgent or important) is retention and engagement.
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