Category: Blog
Do you know what controls happiness?
It’s not our reality that shapes us, it’s the lens through which we view the world that shapes our reality. – Shawn Achor, The Happiness Advantage
Your daily actions, and chosen state of mind, advance your capacity to be happy. After all, when you feel upbeat you see the positive in situations. And when you feel sad, you focus on the downside.
Personal Challenge: Maximize how you spend your time and energy. Make happiness a habit. Focus on delivering at least one positive experience to another person every single day. Compliment another’s outfit, point out to someone one of their strength’s that you admire, and/or smile to someone in need.
By delivering positive experiences to others, “YOU” become happier. Soon you begin to have a sense of control even in the most challenging of situations. The end result, you will begin taking setbacks in stride and realize that you can create better outcomes.
Happiness is a journey and life is a laboratory for learning how to harness this emotion. Today try being more mindful of opportunities to identify and practice new abilities in being happy. Be fanatical about delivering positive experiences – live happy!
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Customer Service is DEAD…Or is it?
Data is he top 2 reasons customers leave:
- 68% leave because they are upset with the treatment they’ve received: Customer Service
- 14% leave because they are dissatisfied with the product or service: Performance
Data is according to the U.S. Small Business Administration and the U.S. Chamber of Commerce:
The JFC Staffing Companies announced today it has been named as one of Inavero’s 2015 Best of Staffing® for client satisfaction winners. This is the forth consecutive year that JFC was named to the elite list .
Brand Evangelists: It occurs because customers love doing business with you.
“There is only one boss, the customer, and he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.”
Sam Walton, founder of Walmart
How many companies are fanatical about customer service? Zappos.com, Starbucks, Southwest Airlines…
What about the JFC Staffing Companies?
The JFC Staffing Companies announced today it has been named as one of Inavero’s 2015 Best of Staffing® for Client Satisfaction. Presented in partnership with CareerBuilder, the Best of Staffing Award provides the only statistically valid and objective service quality benchmarks for the industry, revealing which staffing agencies deliver the highest quality of service to their clients.
Less than 2% of all staffing agencies in in U.S. and Canada receive the Best of Staffing Award for service excellence utilizing the Net Promoter® methodology. The stark contrast in client satisfaction scores compared to the industry average is a clear indication that the firms who have earned the Best of Staffing Client Award truly stand out for their service quality.
In an era of scarce qualified talent, hard to fill positions, and ever-increasing expectations, these agencies have proven they have what it takes to deliver exceptional service to both clients and job candidates. We’re proud of the accomplishments of our award recipients.
“Our definition of good service is the JFC Customer Commitment. Earning loyalty from those we serve does not come from fancy buzzwords or marketing fads. Rather it comes from an unwavering commitment to delivering positive experiences.” – JFC Staffing Companies Executive Vice President, James Carchidi
®Net Promoter, NPS, and Net Promoter Score are trademarks of Satmetrix Systems, Inc., Bain & Company, and Fred Reichheld. Net Promoter Score is calculated by taking the percentage of respondents who, on a scale of 0 to 10, rate their likelihood to recommend the staffing agency with a score of 9 or 10 (promoters) and subtracting the percentage who rate the staffing agency a 6 or lower (detractors).
About Inavero The Best of Staffing Award is powered by Inavero. Inavero is rooted in service-quality research for staffing agencies utilizing their Net Promoter® surveying software to help them easily identify satisfaction levels, capture testimonials, and compare service your levels to others in the industry.
Passion, Purpose, Significance; Bettering the lives of others is what we do!
Life is too short not to have passion and purpose in the work that you do…
Throughout the course of our lives we will spend more time working than any other activity. That dedication of time should improve our quality of life, rather than act as a weight that sucks the happiness out of us.
What we do here is BIG…we influence one of the most important aspects of people’s lives – how they earn their income. Our contribution helps them pay their mortgage, feed their families, and purchase birthday presents for their children.
The JFC Staffing Companies are in the business of connecting people. We aim to elevate individual careers and accelerate company growth through extraordinary levels of customer service and performance. The decision was made to be GREAT. Providing positive experiences for our customers will be the driving force to our success.
Here you will receive the power to express yourself while being part of a company renowned for its fun, supportive culture. There is constant cross-departmental training and collaboration; anyone in the company, regardless of specialty your experience, is free to make suggestions, offer criticism, and participate in the developmental process. We put into place programs and resources like employee-taught JFC Universities that seek to improve and develop from within. …And there is much more.
Join our team and become an essential part of the business landscape; dedicated to creating a better, happier, and more engaged community where people want to live, work, and play.
If you’re interested in a company where your skills can be leveraged, where you will learn from the best and continue to grow – contact the JFC Staffing Companies!
Contact us for details of what winning in this position looks like!
www.jobs@jfcstaffing.com
5 Ways to Bring Down Your Team
Moods don’t just spread from person to person, they affect entire networks. Recent discoveries in the field of positive psychology have shown poor moods do indeed fuel failure. When we are negative, we become less motivated, energetic, resilient, and productive at work. With that in mind, here are five ways to bring down any team:
Imagine Being Successul Only 46% of the Time
What’s Your Cost of Turnover?
Research by Leadership IQ tracked 20,000 new hires and found that 46% of them failed within 18 months.
- Imagine if a comparable failure rate happened on the manufacturing floor.
- Imagine if the invoices you sent to customers were only accurate 46% of the time.
- Imagine if the payroll checks you issued to employees were only accurate 46% of the time.
Hiring Mistakes Are Costly:
Hiring is a tough business. It takes patience, proper screening and careful analysis. It’s going to take some time to find the one who really fits the bill.
EPIC FAILURE: Today’s Management
What can management do today to make their people more valuable than they were yesterday?
To manage is so 20th century. In today’s business climate you must integrate coaching into your repertoire. Gone are the days when you could simply direct individuals on what to do. Now we must also serve as coach. In this role you are no longer telling, you are now asking.
Currently, 30% of the U.S. workforce is engaged in their work, and the ratio of engaged to actively disengaged employees is roughly 2-to-1, meaning that the vast majority of U.S. workers (70%) are not reaching their full potential…” Jim Clifton, CEO at Gallup, The State of the American Workplace Report
Mind-blowing Facts About Employees
Towers-Watson Global Workforce Study found that 52% of employees either do not trust or are unsure about their level of trust in their leaders.
The Deloitte Global Human Capital Trends study (2500+ organizations) found that the #2 issue we face (78% of business leaders rate urgent or important) is retention and engagement.
WARNING: This May Blow Your Mind
YOUR HIRING MAY BE DESTROYING YOUR BUSINESS:
The Harvard Business Review points out that as much as 80% of employee turnover is due to bad hiring decisions.
The Labor Department estimates it can cost on average one-third of a new hire’s annual salary to replace him or her and that those costs increase the higher up in the organization the turnover occurs. In some cases, it can total in the millions of dollars if that person is the CEO.
The POWER Behind Questions
Not just any questions, but those that challenge us to think and then rethink. Those that are sometimes so immense we can’t answer them based on our current knowledge or where we currently stand. To answer these questions we must learn more.
The acclaimed business author Ken Blanchard said, “While no single conversation is guaranteed to change the trajectory of a career, a business, a marriage, or a life; any single conversation can.” I’d like to refine his message by replacing “conversation” with “question.” (Reread it with this change).
By asking the hard questions we challenge and stretch each other’s thinking. It’s as if a vacuum is created between what we know and what we need to know; what we currently do and what we need to be able to do (competence versus capacity). Ask questions of yourself, your peers, clients, candidates, and your manager. By continually challenging ourselves we will better discover what is possible.
As we progress through the second half of 2013, I challenge you to always be asking the hard questions. They empower and create new possibilities. They lead to action and they will produce results. Become conscious of the questions you are asking. Evaluate each question and ask, “Is this a good question? If not, what’s a better one?” Choose the better question. Be intentional.
It would be my pleasure to listen and learn from your point of view. I invite you to ask me your questions and/or tell me of your idea(s).
Jim M. Carchidi, CSP
Executive Vice President
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