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Digital Engagement Manager

This Innovative Digital Experience Leader excels in identifying opportunities for customer journey enhancement, cost savings, and increased revenue on digital platforms, ensuring alignment with key performance indicators. She has successfully managed teams and projects, including Agile development and vendor selection for third-party services. She is proficient in a wide range of tools and methodologies, including Jira, Agile, APIs, Salesforce Marketing Cloud, Qualtrics, Google analytics, and Tableau. 
Accomplishments include:

• Reduced calls to call center by 10% by designing chat bot conversations.
• Company was averaging 55% 1 star rating or less. She used AI to synthesize 30K + surveys and comments to work with developers to make improvements. The goal was to be at 70% 5 star reviews in 1 year, and she was able to obtain 72%. 

Category: Information Technology

Reference: 545271

If you’re looking to hire a Digital Engagement Manager or related professional, contact:

SStrong@jfcglobal.com

1520 Market St.
Camp Hill, PA 17011
Toll Free: 1-888-JFC-JOBS
Ph: (717) 761-8095

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