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Managed Services Engineer

Managed Services Engineer specializing in backups and disaster recovery. Started his career as a NOC Technician and quickly became the go-to person for consistent after-hours support. His responsibilities included networking, server changes, and service desk support. After proving his dedication, he moved to the Service Desk, handling everything from priority 1 issues like power outages and widespread internet problems to group policy changes, supporting 150 companies with diverse user bases. He later transitioned to the Managed Services team, where 75% of his time focused on backups using Datto and VEEAM. He ensured that backups for hundreds of customers were completed successfully, regularly troubleshooting and resolving any failures. The remaining 25% of his time involved system maintenance and RMM tools. He consistently maintained high customer satisfaction and managed complex escalations.

Category: Information Technology

Reference: 540985

If you’re looking to hire a Managed Services Engineer or related professional, contact:

ahart@jfcglobal.com

1520 Market St.
Camp Hill, PA 17011
Toll Free: 1-888-JFC-JOBS
Ph: (717) 761-8095

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