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Senior IT Support

This Senior IT Support professional has over 10 years of experience in enterprise level companies and working on a variety of complex technical issues. Recently, he was the only one supporting the 2nd shift IT operations, managing inventory and handling the demolition and recycling of obsolete technology. He was responsible for software updates, personally updating 20-30 computers each Friday night with a portable drive for efficiency as the organization grew. Supporting around 200 employees on 2nd shift, he resolved issues like printer malfunctions, corrupted Zebra printer settings, and occasional connectivity problems due to bad cables or disabled ports. He also handled basic computer reimaging using Intune and AutoPilot, transitioning from Cherwell to ServiceNow for ticketing, with an average of 5-6 support tickets and 30 update-related tickets each week.
 

Category: Information Technology

Reference: 540307

If you’re looking to hire a Senior IT Support or related professional, contact:

ncoulter@jfcglobal.com

1520 Market St.
Camp Hill, PA 17011
Toll Free: 1-888-JFC-JOBS
Ph: (717) 761-8095

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