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Field Support Technician
- IT Support professional with 7+ years supporting end users and multi-site environments, with strength in hands-on troubleshooting plus organized rollout execution.
- High-volume support experience, including 5,000+ incidents in ServiceNow while meeting SLA expectations and maintaining strong communication with non-technical users.
- Led small teams through builds and deployments, created deployment and troubleshooting documentation, supported training, and coordinated closely with installer teams to keep field work moving.
- Team lead for a large rollout that included building servers, coordinating shipping/logistics to store locations, and developing the documentation used by installers and support teams.
- Tools and platforms include Windows/Linux, Microsoft 365, VMware, PuTTY, ServiceNow, plus POS and field support tooling; known for documentation quality and structured problem-solving.
Category: Information Technology
Reference: 447109
If you’re looking to hire a Field Support Technician or related professional, contact:
1520 Market St.Camp Hill, PA 17011
Toll Free: 1-888-JFC-JOBS
Ph: 717-761-8095
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