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Seasoned Business and Systems Analyst with extensive experience stepping into new industries, learning the business quickly, and defining clear requirements for software solutions.
Has supported government operations, GIS, permitting and licensing, financial services, aviation, call center operations, and internal enterprise systems.
Produces detailed, structured requirements artifacts (functional and non-functional requirements, user stories, acceptance criteria, UML/BPMN diagrams, wireframes, data models) and uses Azure DevOps for backlog management, traceability, and collaboration.
Regularly improves processes, standardizes workflows, and brings clarity to decentralized teams.
Led analysis efforts to overhaul a fragmented D365 CRM marketing process, working for roughly a year to design requirements for either a full D365 redesign or a potential replacement platform. In SAP environments, developed operational workflows that enabled facilities to dispatch correctly and consistently.

Category: Information Technology

Reference: 413364

1520 Market St.
Camp Hill, PA 17011
Toll Free: 1-888-JFC-JOBS
Ph: 717-761-8095

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