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IT Support Manager
- IT Support Manager with 10+ years in MSP-style environments
- Progressed from Help Desk to Team Lead to Manager, with recent scope including people leadership (team of ~5) plus ownership of escalations, SLAs, and service delivery.
- Strong systems integration and automation focus: builds scripts and internal tools to streamline data entry, improve workflows, and connect data across platforms (Microsoft 365, identity, ERP, and third-party tools).
- Produces executive-ready reporting for ownership leadership (including custom reporting requested by the owner), with an emphasis on operational visibility and decision support.
- Demonstrated quality improvements and root-cause resolution: drove incident volume from thousands of errors per week down to roughly a dozen.
- Operational and financial impact mindset: reviewed Kaseya and Datto usage and uncovered approximately $20K/month in losses tied to billing errors, then worked through corrective actions.
Category: Information Technology
Reference: 366005
If you’re looking to hire an IT Support Manager or related professional, contact:
1520 Market St.Camp Hill, PA 17011
Toll Free: 1-888-JFC-JOBS
Ph: 717-761-8095
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