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IT Service Operations Manager
- Over 10 years of IT leadership experience (of teams up to 16), specializing in system strategy, service operations, and large-scale technology transformation.
- Most recently led IT service operations across 10+ business units, overseeing support delivery, system enhancements, and KPI-driven performance improvements.
- Directed enterprise-wide ServiceNow improvements, optimizing intake, triage, and resolution workflows to increase efficiency and SLA visibility.
- Collaborated with compliance, finance, and vendors to align platform roadmaps with strategic goals and enhance customer experience.
- Championed automation, self-service tools, and knowledge management to reduce ticket volume and improve frontline effectiveness.
- Strong track record bridging business and IT teams, driving modernization of legacy systems and integrating tech solutions into operational workflows.
Category: Information Technology
Reference: 547561
If you’re looking to hire a IT Service Operations Manager or related professional, contact:
1520 Market St.Camp Hill, PA 17011
Toll Free: 1-888-JFC-JOBS
Ph: (717) 761-8095
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