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Service Desk Analyst

Service Desk Analyst with 3 years of experience, specializing in Tier I and Tier II support. He began his career in a support role focusing on Exchange and Exchange Online after an in-depth training period. He then transitioned to a healthcare organization, where he delivered call center-driven Tier I support, handling high call volumes from doctors and nurses, including password resets, Azure authenticator setups, and remote troubleshooting via Zenworks. Currently, he works for a consulting company, assisting with IT projects related to mergers and acquisitions, hardware setups, email and file migrations, access requests, and documentation.

Category: Information Technology

Reference: 542967

If you’re looking to hire a Service Desk Analyst or related professional, contact:

ahart@jfcglobal.com

1520 Market St.
Camp Hill, PA 17011
Toll Free: 1-888-JFC-JOBS
Ph: (717) 761-8095

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