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Help Desk Analyst
Entry-level support technician with 2 years of experience. He provided support to school clients, specializing in troubleshooting CAASS Systems and PC imaging. He worked through TigerPaw ticketing, ensuring comprehensive documentation. Transitioning to a deliveries role, he imaged computers and ThinkPads, documenting processes in MS Excel and then delivering/setting up the equipment at each school. Recently, he worked a lot with hardware, addressing a myriad of issues via the ServiceNow ticketing system. From printer troubleshooting to password resets and onboarding new employees, he managed hardware challenges while maintaining inventory records.Category: Information Technology
Reference: 533752
If you’re looking to hire a Help Desk Analyst or related professional, contact:
1520 Market St.Camp Hill, PA 17011
Toll Free: 1-888-JFC-JOBS
Ph: (717) 761-8095
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