Candidate Search

Help Desk Analyst

Entry-level support technician with 2 years of experience. He provided support to school clients, specializing in troubleshooting CAASS Systems and PC imaging. He worked through TigerPaw ticketing, ensuring comprehensive documentation. Transitioning to a deliveries role, he imaged computers and ThinkPads, documenting processes in MS Excel and then delivering/setting up the equipment at each school. Recently, he worked a lot with hardware, addressing a myriad of issues via the ServiceNow ticketing system. From printer troubleshooting to password resets and onboarding new employees, he managed hardware challenges while maintaining inventory records.

Category: Information Technology

Reference: 533752

If you’re looking to hire a Help Desk Analyst or related professional, contact:

ahart@jfcglobal.com

1520 Market St.
Camp Hill, PA 17011
Toll Free: 1-888-JFC-JOBS
Ph: (717) 761-8095

Tell a colleague about this applicant