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Help Desk Manager
He started as a Help Desk Technician and was then promoted to team lead. About two years ago, the previous help desk manager resigned so he applied, interviewed and moved into the position. As help desk manager, he handles approximately 10 complex tickets per day, from system communication errors to large scale deployments. The company migrated from SalesForce to TEOCO for their ticketing system. He was responsible for any bug fixes during the transition.
- He noticed the cell phone usage was being mismanaged at his prior employer. He found 80 phone lines that the company was paying for but were not in use, saving the company thousands of dollars.
Category: Information Technology
Reference: 378135
If you’re looking to hire a Help Desk Manager or related professional, contact:
1520 Market St.Camp Hill, PA 17011
Toll Free: 1-888-JFC-JOBS
Ph: (717) 761-8095
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