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Provides Tier II technical and executive support, covering hardware imaging, deployment, and maintenance across diverse environments, including distribution centers and remote sites.
Manages and prioritizes IT support tickets, consistently documenting issues, troubleshooting steps, and resolutions in various ticketing systems (Zendesk, Track-It, NinjaOne).
Installs, maintains, and troubleshoots a wide range of IT infrastructure, including servers, clients, hardware, software (e.g., Office 365), peripherals, and network components (switches, printers, cabling).
Solves complex tech and warehouse technology problems, offering both desk-side and remote assistance, and trains users on systems and programs.
Partners with HR for IT resource management and successfully managed IT through company acquisition, reducing team size while migrating systems (e.g., Windows 10 to Office 365).
Manages IT assets and provides support across geographically dispersed locations, including 8 buildings with 7 operating remotely.

Category: Information Technology

Reference: 197578

430 Loucks Road
York, PA 17404
Toll Free: 1-888-JFC-JOBS
Ph: 717-761-8095

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